What is the refund policy regarding Winter Lift Tickets?
All lift ticket sales are final, non-refundable and non-transferable.
Items purchased through the following websites are subject to the terms & conditions listed below; this includes all single and multi-day tickets.
Terms & Conditions
All lift ticket sales are final.
There are no refunds; however, by selecting the "Flex Date" option, the value of your winter Lift Ticket can be transferred to another start day within the remaining season. Should there be a different daily lift ticket rate for the new start date (ie. Holiday period), an upgrade fee for the difference in Lift Ticket prices will be charged. Should the daily Lift Ticket rate be a lesser value, no refund will be issued.
Multi-day tickets cannot be split or divided amongst the season.
The following grace days are included in multi-day Lift Tickets: 2-4 day tickets include 1 grace day, 5-9 days tickets include 2 grace days and 10+ day tickets include 3 grace days.
If the Flex Date option is not selected, transfers are subject to a $20 fee (plus tax), per day, per lift ticket. For example, if a guest did not purchase the Flex option on a 5 Day Lift Ticket, the cost to move their start date would be $100 (plus tax).
Lift tickets are only valid for the season purchased and cannot be transferred to future seasons.
Once issued, lift tickets cannot be transferred, shared or sold to another individual. Their actions are considered theft. The product will be revoked, and individuals will be fined.
What is the refund policy regarding Summer Lift Tickets?
Summer Lift Tickets are non-refundable. Summer Lift Tickets can be purchased in resort at Guest Services or a Ticket Window. Guests purchasing Mountain Bike Lift Tickets are required to sign and agree to a Release of Liability, Waiver of Claims and ...
What is the refund policy regarding RCR 4-Area in 1 Lift Tickets?
This product is part of the season pass member benefit. They are valid for the entirety of the season they are purchased for only. This product is non-refundable and non-transferrable to future seasons. These tickets may also be referred to as ...
What is the refund policy regarding in-season Winter Season Passes?
There will be NO REFUNDS on Season Passes unless the REFUND OPTION is purchased at the time of pass purchase. For those who have purchased the refund option, refunds for Season Passes will only be considered due to medical conditions supported by a ...
How do children aged 0-5 get Winter Lift Tickets?
Due to liability, you are required to have a lift ticket to access the beginner's area. Tiger (Ages 0-5) Lift Tickets must be purchased ($10) in person at Guest Services.
What is the refund policy regarding Summer Season Passes?
There will be NO REFUNDS on Summer Mountain Biking Season Passes unless the refund option was purchased at the time of pass purchase. Refunds will only be considered due to medical conditions, supported by a doctor’s certificate, OR a transfer of ...